Digitized financial services for visually challenged: PIL filed in Delhi HC

On 28th October, 2020, the Delhi High Court heard a plea filed by George Abraham seeking directions to the central government to ensure that the digitalized financial services are accessible to the visually challenged person.

The Petitioner argued that the touch-screen display, websites, and phones are not accessible for the visually challenged. Whereas, the visually challenged are considered legally competent to enter into a contract and have the right to handle their financial affairs.

Directions seeked for-

  1. Accessibility along with training for all the employees and customer care service providers of all banks in connection with the need of the visually challenged person.

2.Digitalisation of banking and financial services that makes visually challenged/ impaired persons dependent on sighted persons is in violation of their right to life with dignity under Article 21 of the Constitution as well as their right to occupation under Article 19(1)(g).

  1. Several more impediments that require immediate attention and action on part of the authorities.

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