A complaint against Swiggy in relation to alleged unfair business practices was rejected by Competition Commission of India. It later suggested that the app-based food delivery platform can provide sufficient disclosures on pricing to put at rest any “misgivings”.
Passing an order on allegations that Swiggy charges unreasonable and unfair prices from the customers, the Competition Commission of India also said the regulator was satisfied with Swiggy’s averments that it has no role to play in the pricing of the products offered by the partners on the platform.
It was also alleged that Swiggy typically charges a commission on the total order bill amount, inclusive of GST, from partner restaurants, and at times, also charges more based on a surge in delivery prices. The complaint was filed against Bundl Technologies Pvt Ltd which is known as Swiggy.